Payment Policy
At Melavore, we are committed to providing a safe and transparent payment experience. This Payment Policy outlines the payment methods we accept, how payments are processed, and how we protect your financial information when you shop with us.
Accepted Payment Methods
We accept the following secure payment methods for all orders placed through our website:
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Visa
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MasterCard
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American Express
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Maestro
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Apple Pay
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Google Pay
Currency
All prices on our website are displayed in USD ($) unless otherwise stated.
If you are purchasing from outside the United States, your bank or payment provider may apply currency conversion fees.
Secure Payment Processing
All payments are processed securely through trusted third-party payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard).
We do not store or have access to your full credit card details. Your payment data is encrypted and transmitted directly to our payment partners for authorization.
Melavore and its payment partners use SSL encryption to ensure your information remains safe throughout the transaction process.
Payment Authorisation
When placing an order, you must ensure that the payment method you use is valid and authorized.
In some cases, your bank or card provider may perform additional verification steps (such as 3D Secure) to confirm your identity and prevent unauthorized use.
Orders will only be processed once full payment has been successfully received.
Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation via email.
This email serves as proof of purchase and includes your order number, product details, and total amount paid.
Refunds
Refunds for returned or cancelled orders will be issued to the original payment method used during checkout.
Once your return has been approved, the refund will typically be processed within 7 business days, depending on your payment provider.
Please refer to our Return & Refund Policy for detailed conditions and eligibility.
Fraud Prevention
Melavore actively monitors all transactions for fraud prevention and may use automated systems to detect suspicious activity.
We reserve the right to cancel or hold any order if fraud is suspected or if payment verification cannot be completed.
In such cases, we will contact you directly via email or phone to confirm the order details.
Contact Information
If you have any questions regarding returns, refunds, exchanges or and any other inquiries. please contact us:
Email: support@melavore.com
Phone: +19045588927
Company Information
Company Name: Framora AB
Brand: Melavore
Company Number: 559544-6377
Company Address: Lottagatan 7A 974 42 Luleå, Sweden
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time – ET)
Saturday & Sunday: Closed
We strive to respond within 24 hours during our customer service hours.