Privacy policy
At Melavore, we believe that privacy is a fundamental part of a refined shopping experience. We are committed to protecting your personal information with transparency, integrity, and appropriate security measures.
This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our website.
Who We Are
Data Controller: Framora AB
Brand: Melavore
We operate in accordance with applicable data protection laws. Where applicable, we also align with principles of the EU General Data Protection Regulation (GDPR).
Information We Collect
To provide you with a seamless experience, we may collect the following information:
- Personal details such as your name, email address, phone number, and delivery address
- Billing information necessary to complete transactions
- Order history and purchase behaviour
- Technical data including IP address, browser type, device information, and cookies
- Customer service interactions, inquiries, and correspondence
We only collect information that is relevant and necessary for our services.
How We Use Your Information
Your information allows us to deliver and improve your shopping experience. We use your data to:
- Process, manage, and deliver your orders
- Communicate with you regarding purchases, shipping, returns, and support
- Process secure payments and prevent fraudulent activity
- Improve our website, services, and overall customer experience
- Comply with legal and regulatory obligations
Where you have provided consent, we may also send marketing communications, including updates, offers, and product releases.
Legal Basis for Processing
We process your personal data based on:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent, where applicable
Payments
All payments are processed securely through trusted third-party providers.
We do not store, process, or have direct access to your full payment card details.
Sharing Your Information
We respect your privacy and do not sell or rent your personal data.
Your information may be shared with third parties only when necessary to:
- Fulfil and deliver your orders
- Process secure payments
- Provide customer support
- Meet legal or regulatory requirements
All third parties are expected to handle your data responsibly and in accordance with applicable laws.
International Data Transfers
As part of our operations, your personal data may be transferred and processed outside your country of residence.
Where applicable, we take reasonable steps to ensure your data is protected.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. This includes:
- Enabling core website functionality
- Analysing traffic and user behaviour
- Improving performance and usability
You can manage or disable cookies through your browser settings.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Access to your data
- Correction of inaccurate information
- Deletion of your data
- Restriction or objection to processing
To exercise any of these rights, please contact us using the details below.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or alteration.
For More Information
Visit our FAQs page or contact our customer services. Frequently Asked Questions
Contact Information
If you have any questions regarding returns, refunds, exchanges or and any other inquiries. please contact us:
Email: support@melavore.com
Phone: +19045588927
Company Information
Company Name: Framora AB
Brand: Melavore
Company Number: 559544-6377
Company Address: Lottagatan 7A 974 42 Luleå, Sweden
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time – ET)
Saturday & Sunday: Closed
We strive to respond within 24 hours during our customer service hours.