Last updated: 22th October, 2025
Below you’ll find answers to some of the most common questions about ordering, shipping, returns, and payments at Melavore.
If you can’t find what you’re looking for, please contact our customer support team — we’re always happy to help.
1. How long does delivery take?
Our delivery time consists of:
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Handling time: 1–2 business days
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Shipping time: 4–6 business days
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Total delivery time: 5–8 business days (from order to delivery)
Orders placed after 14:00 GMT will be processed the next business day.
2. How much is shipping?
Shipping costs are calculated automatically at checkout based on your location and order size.
All shipping fees are shown before you complete your order — no hidden charges.
3. How do I track my order?
Once your order has been dispatched, you will receive an email with tracking details.
You can follow your parcel’s journey directly on the courier’s tracking page.
4. What is your return policy?
We offer a 30-day return window from the day you receive your order.
If you change your mind or wish to exchange an item, you may return it — however, return shipping costs are paid by the customer.
If you received a damaged, incorrect, or defective item, please contact us within 7 days of delivery, and we will resolve the issue free of charge.
Full details can be found in our Return & Refund Policy.
5. How do I start a return or exchange?
Simply email Support@melavore.com with your order number and the reason for return.
We will provide return instructions and the correct return address.
6. Which payment methods do you accept?
We accept a wide range of secure payment options:
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Visa
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MasterCard
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American Express
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Apple Pay
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Google Pay
All payments are processed securely, and your card details are never stored by us.
7. Can I cancel or modify my order after placing it?
If your order hasn’t yet been shipped, contact us immediately at Support@melavore.com with your order number.
Once an order has been dispatched, it cannot be modified — but you may return it once received.
8. Do I need to pay import duties or taxes when ordering from the UK?
All prices on our website include applicable VAT.
However, depending on local customs rules, additional import duties or handling fees may apply upon delivery.
These are the customer’s responsibility.
9. Are your products genuine?
Yes — all products sold by Melavore are 100% authentic and sourced directly from official distributors and trusted manufacturers.
10. How do I contact customer support?
You can reach our customer service team Monday to Friday between 08:00 and 17:00 (CET).
Email: Support@melavore.com
Phone: +46 70 350 17 44
We aim to respond to all inquiries within 1–2 business days.
11. What should I do if I haven’t received my order?
If your order hasn’t arrived within the estimated timeframe, please check the tracking link first.
If there’s still an issue, contact our support team — we’ll contact the courier and update you promptly.
12. Are my personal details safe?
Yes. All personal data is handled securely and in full compliance with UK GDPR.
For more information, please review our Privacy Policy.
13. How do I know my payment is secure?
Your payment is processed through PCI DSS-certified partners using SSL encryption.
We never store your full payment details — ensuring your transactions are always safe and secure.
14. Contact Information
If you still have questions, please reach out to us:
Company Details:
Comany Name: Framora AB
Organization number: 559544-6377
Email: Support@melavore.com
Phone: +46 70 350 17 44
Address: Lottagatan 7A, 974 42 Luleå, Sweden
Customer Service: Monday to Friday: 9:00 AM - 05:00 PM CET
We do our best to reply to your e-mail within 1-2 business days.
Thank you for shopping with Melavore