Frequently Asked Questions (FAQ)
Below you will find answers to the most common questions about ordering from Melavore.
Where do you ship?
We only ship to addresses within the United States.
How long does delivery take?
Orders are processed within 1–2 business days.
Once dispatched, delivery typically takes 6–8 business days.
The total estimated delivery time is 7–10 business days.
Do you offer free shipping?
Yes we offer free standard shipping on all orders within the United States, with no minimum purchase required.
Can I track my order?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
What is your return policy?
You may return eligible items within 30 days of receiving your order.
For returns due to change of mind:
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The customer is responsible for return shipping costs
Please refer to our Return & Refund Policy for full details.
When will I receive my refund?
Approved refunds are processed within 7 business days after the returned item has been received and inspected.
Refunds are issued to the original payment method.
What payment methods do you accept?
We accept the following payment methods:
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Visa
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MasterCard
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American Express
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Maestro
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Apple Pay
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Google Pay
- Shop Pay
How can I contact customer support?
If you have any questions or need assistance, please contact us:
Email: support@melavore.com
Phone: +19045588927
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time – ET)
Saturday & Sunday: Closed
We strive to respond within 24 hours during our customer service hours.